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An Interesting Conversation With SiteSupport
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An Interesting Conversation With SiteSupport With the “Admin” access issue happening again I was asked by sitesupport to call them to describe/discuss the problem. After getting through the offshore “customer service” people and to Leo (the upper level of SiteSupport) it took all of about 5 minutes to get that part of our discussion done. They had elevated the problem to their development (programmers) to fix. And yes, I could have deleted a bunch of postings and comments I find objectionable – but I didn’t. You’re welcome.  Then he and I had about an hour long discussion about the site and problems and how sitesupport (they are not the offshore “customer service” people who initially answer the phone) is involved and what they see. I have to say he comes across as an intelligent and thoughtful guy who, in some aspects, is between 2 semi-opposing forces or a rock and a hard place. One side being the people “above his pay grade” a.k.a. corporate (marketing, legal and the developers). The other side being the large variety of members and their very diverse of wants, needs, situations, expectations (reasonable or otherwise) and how what some people do (or don’t do) effects the site’s operation. More on that later. I also have to give him credit for listening, paying attention and getting what I was saying – his responses and info made it sound like he has heard a lot of the complaints and gets what goes on with the site(s). All of what he said made total sense to me and I believe all of what he said and that his interest was genuine. In other words I don’t believe I was fed any corporate BS. What, IMO, we the members need to understand is that SiteSupport are not the ones responsible for the problems and they have to weight what they hear with what they know is happening and sometimes have no control over. It is also important to know and understand that there are a number of sites (A*F*F/Pazzion and many others), and interests, that come together in one place. Those interests and people aren’t always completely compatible. I told him that 90% of what I do on the site was blogging and asked what percent of the active membership are regular bloggers. The answer was less than 5%, but bloggers and group members are important as we are vocal about issues and many are knowledgeable and articulate. He acknowledged that SiteSupport, and the site(s) overall, could be more proactive in letting the membership know about changes that are coming (and why) and problems that are happening. The reasons why may not be all what y’all think they are. For instance, the email change was in part an attempt to address complaints about the number of “fake/scam” accounts on the site(s). The idea is that “fake/scam” accounts would be less prone to pay. This is something I would like to discuss with him further. As far as thoughts expressed that the blogs would become a pay for feature. He indicated the blogs are important to them and acknowledged that making it a pay for thing would lose them a number of members (including me). There have been thoughts, based on member input, about certain features becoming a piecemeal (ala Carte) pay for usage thing since not all people use all of the features of the site(s). But there are no known plans or decisions at this point. Given what he said I would doubt that would happen with the blogs. Regarding the IM issues. A big IM issue is people on phones not logging off. This makes the IM still see people as being on IM when they really aren’t. So in effect if you don’t log off you are the problem. There was more we talked about but I want to get this posted up soon I will stop here. I plan to post more a bit later, but I would like to hear your input on this much first. BTW, he offered me a 2-week free membership; I declined and explained why. As I have said before, there are very few women in my area to contact so it wouldn’t be useful to me. I did say if he could send me an available woman in my area I would accept her as a gift. Just sayin . . . FWIW, I am linking this post to the sitesupport Blog and I am inviting Leo, or any of the guys there, to provide some input (corrections, clarifications or whatever) on what I have posted, or on any of your comments. Your questions, answers or comments (agreeing or disagreeing in a respectful way) are encouraged and welcome. When the going gets weird, the weird turn pro. The only thing we have to fear is fear itself. |
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MK From what I understood you had to deal with the Level 1 (outsourced) phone support people. They are nearly impossible for me to deal with. It's a patience thing. My comments here are regarding the Level 2 guys that I usually (not always) contact in writing via the sitesupport blog. But in the situation at the time they wanted to talk via phone. I used that opportunity to get the info I wrote about. Thank you for the hero thing.  When the going gets weird, the weird turn pro. The only thing we have to fear is fear itself.
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Thanks for the breakdown and the info...it is very much appreciated Triple R! I understand there are a host of issues running a site like this.....hopefully they leave the blog area alone. A story by Lucius8858
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Excellent posting. I'd be very interested in what they (the site) is really doing in the way of all the fakes on here. The last 4 to 5 and many others, it's like they've turned a blind eye towards removing them, like they were site generated or something. I'm talking about fakes with stolen photos of models, or from porn sites. The writing if any is of poor quality, and sometimes all you see is a blank white page, like you've already been blocked. Thank you for posting this !!!! I imagine it is not easy to do as some may think. First, people have to report them in a way that has substance. Like Wordsmythe used to do, with links to the site where the pics were taken. I doubt many other people here do that – they just complain. I think partly it is a lack of people to do the job of verifying that a profile is actually ‘fake’ as opposed to being just an accusation. The thing of site-generated profiles doesn’t hold much water IMO. A site-generated profile can’t interact in a real way and cannot meet. Besides the sites(s) use real members, via Icebreaker and Ambassador programs, to lure guys (mostly) to pay for memberships. I think that what some people may think are site-generated profiles are those or outside scammers (Russian bride-skis, etc.). He did address that a bit as part of the email change thing. Thank you When the going gets weird, the weird turn pro. The only thing we have to fear is fear itself.
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It is very easy to get frustrated with the site but you have to remember that nobody writes bad code on purpose. Mistakes happen, but in most cases it's the fault of management - too much pressure to get things done resulting in badly thought out ideas and inadequate testing. When you actually talk to the people involved they all seem more reasonable. When the going gets weird, the weird turn pro. The only thing we have to fear is fear itself.
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Excellent posting. I'd be very interested in what they (the site) is really doing in the way of all the fakes on here. The last 4 to 5 and many others, it's like they've turned a blind eye towards removing them, like they were site generated or something. I'm talking about fakes with stolen photos of models, or from porn sites. The writing if any is of poor quality, and sometimes all you see is a blank white page, like you've already been blocked. Thank you for posting this !!!!
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It's good to hear that site support takes issues seriously.  
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It is very easy to get frustrated with the site but you have to remember that nobody writes bad code on purpose. Mistakes happen, but in most cases it's the fault of management - too much pressure to get things done resulting in badly thought out ideas and inadequate testing. When you actually talk to the people involved they all seem more reasonable.
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Hey KMD, I bet if you tell the SiteSupport Blog about what you found about the Turkish xxxxx men they would do something about it. When the going gets weird, the weird turn pro. The only thing we have to fear is fear itself.
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having all these "different" sites linked together must be an IT / Customer Service nightmare Agreed, but it makes things less expensive in some ways too - there is always a balance to achieve. You're welcome. When the going gets weird, the weird turn pro. The only thing we have to fear is fear itself.
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Yes, thank you for the time and effort put into this post.  It's nice to have a place to come to for this kind of information. I have emails that I can't read. I find that frustrating. I have paid for membership before and the ability to add photos to comments would be a big part of the reason for me to do so again. (Also to meet people it may become necessary. The pickings are slim in my area too but I have met a few, and I also met others strictly because of the blogs.) Meh, that's another story. I have already voiced my concerns to the site. It's funny, but the way my brain thinks I would be further discouraged from paying for membership if I HAD to pay to blog. ... I would pay for a better run site dedicated to the purpose. I don't do IM, as chatting (even when enjoyable) will quickly give me a headache. So thanks again. This is good information to have, and hopefully it nudges the site to improvements. (Without glitches!) They seem to know making the blogs a pay for thing would gain them little or nothing and would probably hurt them It can never be glitch free that is just how things/life works. But those specific guys can and will address things when we let them know. When the going gets weird, the weird turn pro. The only thing we have to fear is fear itself.
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Excellent and they always offer you two weeks free so you should have taken it .It is just added onto your expiration date for all this site has messed up with. You did very well and ty for that taking this one on. I always hate to call them hugssssss V I suggest when you have a problem write to the Support Blog if it isn’t n immediate need issue. When the going gets weird, the weird turn pro. The only thing we have to fear is fear itself.
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The site is like any tool really. To get the most out of it you have to use it properly and not abuse it to get the best utilization. This site(s) is a communication tool. I may be a tool too  We did discuss IM some but not the mobile app specifically. It could be that so many people leave without logging off that it affects the connectivity. I suggest you ask via the support blog. The 'sex to go' attitude is something we discussed, but in regard to how some people (mostly men) treat women here. They are aware of these things but they can’t realistically restrict what people say. Some things are the responsibility of those who write stupid disrespectful stuff – delete, block and move on  IMO. When the going gets weird, the weird turn pro. The only thing we have to fear is fear itself.
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Sounds like a great conversation, there should of been conversation about what people can do while admin is showing on their profiles..seems I got banned last night and don't know who did it or it was a site error..but it's annoying to be a moderator then booted from the chat room and not be able to get back in..Thanks so much for the information.. Regarding your banning ask them, I would imagine they can figure it out. They won't know if you don't tell them. When the going gets weird, the weird turn pro. The only thing we have to fear is fear itself.
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Thanks Redrock for taking this on board and dealing with Site support. FWIW...I could have deleted this post and all the comments...but if it should go missing it isn't me.   There was a list of names that was running through my head when we were talking about that. But he said they could figure out who did it. He also seemed agreed that some wouldn't be missed. I have my eye on you now. When the going gets weird, the weird turn pro. The only thing we have to fear is fear itself.
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Yes, thank you for the time and effort put into this post. It's nice to have a place to come to for this kind of information. I have emails that I can't read. I find that frustrating. I have paid for membership before and the ability to add photos to comments would be a big part of the reason for me to do so again. (Also to meet people it may become necessary. The pickings are slim in my area too but I have met a few, and I also met others strictly because of the blogs.) Meh, that's another story. I have already voiced my concerns to the site. It's funny, but the way my brain thinks I would be further discouraged from paying for membership if I HAD to pay to blog. ... I would pay for a better run site dedicated to the purpose. I don't do IM, as chatting (even when enjoyable) will quickly give me a headache. So thanks again. This is good information to have, and hopefully it nudges the site to improvements. (Without glitches!)
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great!!! i am glad that someone from the site is taking a time to communicated with a member like you... also thank you so much for taking a time to deal with them... 
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Excellent and they always offer you two weeks free so you should have taken it .It is just added onto your expiration date for all this site has messed up with. You did very well and ty for that taking this one on. I always hate to call them hugssssss V Become a blog watcher sweet_vm
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Thank you for valuable info and for volunteering to act as a liaison between Blogland and with various branches of site support. Visit my blog It's a Mad, Mad, Mad World of NaughtyInSO, leave a comment, become a watcher. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ LIVE AND LET LIVE Be happy! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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 Thanks for your dedication. I'm having issues with posts not showing and losing watched members blogs. 
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Thank you!!! for taking your valuable time to deal with sitesupport and then for sharing with all of us (Virtual Symposium Group) use Virtual Symposium Group
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Sounds like a great conversation, there should of been conversation about what people can do while admin is showing on their profiles..seems I got banned last night and don't know who did it or it was a site error..but it's annoying to be a moderator then booted from the chat room and not be able to get back in..Thanks so much for the information.. Seduce the mind and see what a wonderful adventure the body will take you on.. 
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Thanks Redrock for taking this on board and dealing with Site support. FWIW...I could have deleted this post and all the comments...but if it should go missing it isn't me. ~~Anais Nin~~
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Thanks for the insight. Rebar100 Just the right amount of wrong. Occasional participant in various ongoing blogging projects. Rather be naked. The Blog: [REBAR100]
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Great post and thank you for taking time out of your day to talk to them. Drop in and visit my blog sometime, but you'll probably regret it
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